For the purpose of this refund policy, the app is considered activated when at least one of the following occurs:

• The customer has completed installation or authorization of GenNova Dev on an integrated platform (e.g. a Haravan store or a supported platform per the subscribed plan); or
• The customer has connected a database / mapping and the system has recorded sync activity, webhooks, or API access per the customer’s configuration; or
• The corresponding service plan / license has been activated on the GenNova Dev account for the applicable mapping.

From the time any of the above conditions is met for the paid plan, Section 3 of this policy applies.

After the app is activated under Section 2, fees paid for the corresponding billing period or plan are considered payment for access and operation of the service within the agreed scope. In that case, GenNova Dev does not refund, even if the customer stops using the service mid-term, disconnects from a third-party platform, or does not renew — except as in Section 4.

Failure to achieve desired business outcomes due to API changes, outages or limits from source/target platforms, or unsuitable mapping configuration does not create a right to refund if the app was activated under Section 2 (consistent with liability limits in the Privacy Policy and terms of use).

GenNova Dev may consider a refund or account credit in the following cases, subject to verification:

• Duplicate payment or incorrect charge confirmed by the payment system or transaction reconciliation;
• Mandatory requirement under applicable Vietnamese law for the specific transaction;
• Other cases announced by GenNova Dev from time to time on the website or by email.

Exception handling may require proof of payment and valid account information.

Customers should contact GenNova Dev through official support channels before initiating a dispute with a bank or payment gateway. Chargebacks or claims that are not factual may lead to suspension or termination of service access under the terms of use.

GenNova Dev may update this Refund Policy; the current version is always published at this address with the update date at the top of the page. For transactions already incurred, the policy at the time of payment usually applies, unless mandatory law requires otherwise.

For refund or transaction reconciliation requests, please contact:

• Email: info@gennovadev.com
• Suggested subject: [Refund / reconciliation] — [Account email] — [Transaction ID if any]

See also Privacy policy and terms.